Terms & Conditions

  1. Delivery Information
    Shipping & Handling cost is automatically calculated upon checkout.
    All orders are processed on Monday to Friday from 9 a.m. to 6 p.m.
    Orders will be shipped within 48 hours after payment is received.
    We deliver via JNE REG delivery service:
    1 – 3 days to Jakarta and surrounding areas
    2 – 6 days outside Jakarta
    There is no delivery on Saturday, Sunday, and public holidays.

  2. Product
    Images of products are seen on the Site may differ slightly from the actual product you receive. All product descriptions, information and materials provided on the Site is provided "as is" without warranty of any kind.

  3. Return & Exchange Policy
    If you are not satisfied with your Meitavi's purchase, you may return them within 7 days (including holidays). The day that you received your order is counted as day 1.

    We will not accept a return of merchandise that has been worn, washed, damaged, used, altered, or returned without our Meitavi's tag and /or any accompanying materials that were originally included.

    3.1 How to Return

    You may return them either by mail or to our local Meita or VI'S store.

    3.2 Shipping Fees

    Shipping fee is non-refundable and you are responsible for the fee to ship the items back to us. Please use a reliable method of shipping, we are not responsible for lost/undelivered returns to us.

    3.3 Online Return Form

    If you are returning via mail, please fill out the return form to get the RMA number before sending the products back to us.

    3.4 Store Credits for Returned Products

    Refunds are given in the form of MVP (MeitaVi's Points) that can be used for future purchases online or in-store.

    3.5 Damaged/Incorrect Products

    If you received damaged or incorrect merchandise, please contact our Customer Service within 48 hours (including weekend/holidays) to process return and exchange. Exchange/Return requests received for damaged/incorrect product after 48 hours will not be accepted.

  4. Personal Data Protection

    Please see our Privacy Policy.

  5. Changes in the Terms & Conditions
    We reserve the right to change this Terms & Conditions at any time. Any revisions for Terms & Conditions changes will be published in Meitavis.com 7 days before being in effect. Users will be deemed to constitute acceptance of the new Terms & Conditions.